ALL MEMBERS OF THE HARLEY STREET ALLIANCE SIGN UP TO AND DISPLAY THE FOLLOWING "TEN COMMITMENTS" OF CUSTOMER SERVICE:

 

As a member of the Harley Street Alliance, we are committed to:

1 - Providing treatment and care that embraces the whole person and not just the illness alone

2 - Treating patients in a manner that respects their rights and beliefs

3 - Providing the highest quality of personalised clinical care and service and having a mechanism in place for this to be monitored

4 - Excellence and innovation through the integration of leading diagnostic, communication and clinical technologies and techniques

5 - Giving the opportunity to provide frank, honest and confidential feedback on the services provided

6 - Working together to support the care of patients by collaboration of expertise to improve the care, service, and the referral process

7 - Transparency on prices for any procedure or treatment provided

8 - Supporting and developing all staff to ensure best practice

9 - Having appropriate health and safety processes in place to minimise risk

10 - Honest promotion and marketing of the clinical expertise and services being provided